2023 Updates to Blackbaud Payment and Merchant Services

This information is for Blackbaud Payment and Merchant Services customers.


Blackbaud Merchant Services is a foundation for Blackbaud’s new digital giving capabilities. As we prepare for new donation forms, which will be exclusive to Blackbaud Merchant Services in 2023, we are ensuring that all Blackbaud Merchant Services customers get the same great level of service to enable future features of online giving. 

Blackbaud Merchant Services rates will change on August 1, 2023. The new effective rate will be 2.79%. The American Express rate of 3.5% and the per transaction rate of $.30 are not changing. There are no changes to PayPal, ACH, or BBPS Interconnect. We are working to quickly bring ongoing enhancements across all markets in compliance with local regulations and user preferences. This rate change allows us to continue to keep up with the increasing costs of the payment industry while preparing for forthcoming innovation in digital giving. 

Learn more

Review Frequently Asked Questions (FAQs) below or visit these helpful resources:

Frequently Asked Questions


BBMS Rate Change FAQ

Have more questions? Please contact your Customer Success Manager or Blackbaud Payment Services Account Executive for additional information.