2023 Updates to Blackbaud Payment and Merchant Services
This information is for Blackbaud Payment and Merchant Services customers.
Blackbaud Merchant Services is a foundation for Blackbaud’s new digital giving capabilities. As we prepare for new donation forms, which will be exclusive to Blackbaud Merchant Services in 2023, we are ensuring that all Blackbaud Merchant Services customers get the same great level of service to enable future features of online giving.
Blackbaud Merchant Services rates will change on August 1, 2023. The new effective rate will be 2.79%. The American Express rate of 3.5% and the per transaction rate of $.30 are not changing. There are no changes to PayPal, ACH, or BBPS Interconnect. We are working to quickly bring ongoing enhancements across all markets in compliance with local regulations and user preferences. This rate change allows us to continue to keep up with the increasing costs of the payment industry while preparing for forthcoming innovation in digital giving.
Review Frequently Asked Questions (FAQs) below or visit these helpful resources:
- Blackbaud Payment and Merchant Services Help Center — includes latest updates, training, webinars, and other important resources
- April 2023 Product Update Briefing
- October 2022 Payment Services Product Update Briefing
- Payment Services Terms and Conditions
Frequently Asked Questions
BBMS Rate Change FAQ
What is changing?
Blackbaud Merchant Services rates will change on August 1, 2023. We continue working to bring ongoing enhancements across all markets in compliance with local regulation and user preferences.
Is there anything I need to do?
No, your Blackbaud Merchant Services rates will automatically update for transactions beginning August 1, 2023.
When do the new rates take effect?
Rates will be updated for Blackbaud Merchant Services on August 1, 2023.
What are the new Blackbaud Merchant Services rates?
Currency Existing BBMS Rate New Blackbaud Merchant Services Rate (Aug '23) USD 2.5% + $0.30 (3.5% for AMEX) 2.79% + $0.30 (3.5% for AMEX) CAD 2.5% + $0.30 (3.5% AMEX) 2.79% + $0.30 (3.5% for AMEX) GBP 2.5% + £0.20 (+3.5% for AMEX) 2.79% + £0.20 (3.5% for AMEX) EUR 2.5% + €0.20 (3.5% for AMEX) 2.79% + €0.20 (3.5% for AMEX) AUD/NZD Tiered rates based on volume (+1% for AMEX) No change
- What value-add services are included in the new rate?
I don’t currently use Credit Card Updater or daily disbursements. Will these be turned on automatically on August 1, 2023?
These features were made available to your organization without an additional cost in January but were not turned on automatically. Should you choose to take advantage of these services, you can opt in from the Blackbaud Merchant Services Web Portal. For some payment-enabled solutions, you will also need to turn on Credit Card Updater in the product. Please refer to Knowledgebase for specific instructions.
I use a third-party merchant provider with the Blackbaud Payment Service. Are my interconnect fees changing?
The per transaction fee has not changed and neither has the monthly minimum.
I pay interconnect fees annually. Are those rates changing?
No, the rate table will follow the existing interconnect per transaction fees as follows:
Annual Transactions Tier Price (USD and CAD) 1,500 $450 2,000 $600 4,000 $1,200 6,000 $1,800 8,000 $2,400 10,000 $2,500 Over 10,000 Contact Account Executive for pricing
Why is Blackbaud making these changes?
While the payments industry continues to impose increasing costs, Blackbaud Payments Services rates have remained constant for many years. With these rate changes, we are working to both remain competitive in the payments industry and streamline globally to a simplified rate structure.
These updates also enable us to provide key innovation in the Digital Giving space. As always, Blackbaud is committed to providing you with modern and innovative tools that help you raise more money to support your mission. To learn more, watch the October Product Update Briefing for Payment Services.
Do these changes apply to all card types?
No, the 3.5% rate for American Express remains the same.
Do these changes apply to PayPal?
There are no changes to Blackbaud’s PayPal Rates which are as follows:
Currency Current PayPal Rate New PayPal Rate (Aug '23) USD 2.9% + $.30 No change CAD 2.9% + $.30 No change GBP 2.9% + £0.20 No change EUR 2.9% + €0.20 No change AUD 1.1% + $0.29 No change
Do these changes apply to YourCause®?
No, YourCause processes through the Blackbaud Giving Fund or international giving partner and is not subject to these changes.
Do these changes apply to Blackbaud MobilePay Terminal™?
Yes, MobilePay Terminal transactions will follow the standard rate pricing by currency, where available.
Do these changes affect direct debit transaction fees?
Yes, for currencies where direct debits are accepted, the below rates will apply:
Currency Current ACH Direct Debit Rate New ACH Direct Debit Rate USD 1.00% + $0.30/transaction
$5 cap per transaction
No change CAD 1.00% + $0.30/transaction
$5 cap per transaction
No change GBP Not Applicable EUR AUD/NZD
Are there changes in how direct debits are processed?
The returned check fee remains at $5 per occurrence.
What does this mean for me? How can I determine if my costs are increasing or decreasing?
Many factors determine how the rate change will impact your organization, including average gift size, transactional volume, and credit card brand mix. For help calculating your specific rate impact, contact your Customer Success Manager.
In addition, Complete Cover™ and donor cover for Blackbaud Raiser’s Edge NXT® and Blackbaud eTapestry® customers offer ways to reduce, or even remove, fees associated with online transactions. To date, we have put hundreds of thousands of dollars back into our customers’ missions, with over 85% of donors opting in for participating organizations.
- I’m under contract with fixed rates, do these new published rates apply to me?
How is this different from the Payment Enablement Fee?
Blackbaud Merchant Services rates encompass the cost of actually processing a given transaction. The Blackbaud Payment Service Interconnect Fee is designed to encompass the collection, transmission, and storing of credit card data for payment processing with third-party credit card payment gateway service providers and credit card processors. The Payment Enablement Fee helps support the efforts needed to build, maintain, and support secure, compliant, and reliable connections for our customers leveraging payments-enabled solutions.
Have more questions? Please contact your Customer Success Manager or Blackbaud Payment Services Account Executive for additional information.